Passes and bundles are available for purchase through the [PHLAFF Tickets (https://phlaff.eventive.org/welcome) page and tickets for individual film and shorts blocks are available at the ticket link on individual film pages of the [Film Guide (https://www.phlaff.org/festival/2023/schedule).

Please contact the [Eventive Help Team](https://watch.eventive.org/help).

If you are geoblocked because you are using an IP address that does not correspond to your physical location, please contact the [Eventive Help Team](https://watch.eventive.org/help) for assistance.

If you have an Apple TV, Chromecast, Roku, Firestick or any similar device or smart TV, set your computer or mobile device to “airplay” or “cast” to the TV device. Unlock the program on Eventive Virtual Festival, then set your player window to full-screen using the icon at the lower right. Please note that the Screen Mirroring feature is unavailable for Apple TV and similar devices.

You may also choose to play the film via your laptop or other devices and connect to your TV via an HDMI cable.

Yes, you can watch content using Safari on iOS 11.2 or later. Due to content protection restrictions, the Screen Mirroring feature cannot be used.

• Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access.

• Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login to the preferred account.

• If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials.

• You may also login directly from the order pop-up if you click “unlock movie” while logged out.

• If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

Eventive uses adaptive streaming meaning the streaming quality adjusts to your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

For any device, you will need a robust and reliable internet connection to watch content. Check your internet speed by running a [speed test](https://www.speedtest.net/). The minimum recommended bandwidth for streaming is 5 Mbps download speed. For 1080p quality we recommend a minimum of 8 Mbps download speed.

When you unlock the movie, you will see an indication of how long you have to start watching below the “watch now” button on the film page. You have a three hour window to finish the movie once you've pressed play.

Yes, you have complete access to the entire program during your watch window.

All foreign language content will be shown in the original language with English subtitles unless the filmmaker has intentionally chosen not to include subtitling in their work.

If you are using an external display (like a computer connected to a TV), try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you are using Safari on a Mac divide, try switching to Google Chrome or another web browser. If you are watching on a phone, let the film play for a few seconds. If none of these steps help, contact Eventive.

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking “unlock now.”